Privacy Policy

Zero To Microblading ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and educational program.

1. Information We Collect

We collect information you provide directly to us and information automatically collected when you use our services.

Information You Provide:

• Account Information: Name, email address, phone number, and password when you create an account
• Payment Information: Billing details and payment card information (processed securely through our payment providers)
• Program Data: Assignment submissions, practice work, course progress, and completion data
• Communications: Messages, emails, and other communications you send to us
• Profile Information: Any additional information you choose to provide in your student profile

Information Automatically Collected:

• Usage Data: Pages visited, videos watched, time spent on content, and interaction with course materials
• Device Information: IP address, browser type, operating system, and device identifiers
• Cookies and Tracking: We use cookies and similar technologies to track activity and store preferences
• Analytics Data: Information about how you interact with our website and program

2. How We Use Your Information

We use the information we collect to:

• Provide and deliver the educational program and services
• Process payments and send transactional communications
• Track your progress and verify completion for refund guarantee purposes
• Send course updates, reminders, and educational content
• Respond to your questions and provide customer support
• Monitor and analyze usage to improve our services
• Detect and prevent fraud or unauthorized access
• Comply with legal obligations
• Send marketing communications (with your consent)

3. Information Sharing

We do not sell, rent, or trade your personal information. We may share your information in the following circumstances:

• Service Providers: With third parties who perform services on our behalf (payment processing, email delivery, analytics)
• Legal Requirements: When required by law or to respond to legal process
• Protection of Rights: To protect our rights, privacy, safety, or property
• Business Transfers: In connection with a merger, sale, or acquisition of our business
• With Your Consent: When you explicitly agree to sharing

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

You have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to certain exceptions)
• Opt-Out: Unsubscribe from marketing communications at any time
• Cookies: Adjust your browser settings to refuse cookies

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Authenticate your account
• Analyze site traffic and usage patterns
• Track course progress and completion

You can control cookies through your browser settings, but disabling cookies may affect your ability to use certain features of our services.

7. Third-Party Services

Our services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We take appropriate safeguards to ensure your information remains protected in accordance with this Privacy Policy.

10. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this Privacy Policy. This includes:

• Account information: As long as your account is active
• Course progress data: For the duration required to verify refund guarantee eligibility
• Payment records: As required by tax and accounting regulations
• Communications: As needed for customer service and legal purposes

11. California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to:

• Know what personal information is collected about you
• Know whether your personal information is sold or disclosed
• Say no to the sale of personal information
• Request deletion of your personal information
• Not be discriminated against for exercising your privacy rights

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the effective date. Your continued use of our services after changes indicates acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us through our website.

By using Zero To Microblading's services, you acknowledge that you have read and understand this Privacy Policy.