Terms and Conditions

Effective Date: January 10, 2025

These Terms and Conditions ("Terms") govern your use of the Zero To Microblading program and services ("Program") provided by Zero To Microblading ("Company", "we", "us", or "our"). By purchasing and accessing our Program, you agree to be bound by these Terms.

1. Program Description

Zero To Microblading is a comprehensive digital educational program and coaching service designed to teach microblading techniques. The Program includes video content, educational materials, live coaching sessions, assignments, and support materials delivered through our online platform.

2. Digital Product Terms

The Program is a digital information and coaching product. All content is delivered electronically and is immediately accessible upon purchase. By purchasing the Program, you acknowledge that:

  • All materials are protected by intellectual property rights
  • You are purchasing a limited license to access and use the materials for personal educational purposes only
  • You may not share, distribute, resell, copy, or reproduce any Program materials
  • We track and monitor all program consumption and activity logs
  • Digital products cannot be "returned" in the traditional sense once accessed

3. 60-Day Action-Based Refund Guarantee

We offer a conditional 60-day refund guarantee subject to the following requirements:

  • 100% Program Completion: You must complete 100% of all program modules and content
  • Live Sessions: You must attend all scheduled live Zoom support calls with Sarah
  • Assignment Submission: You must submit all required assignments and practice work
  • Good Faith Effort: You must demonstrate genuine effort to learn and apply the techniques taught

If you meet ALL of the above requirements within 60 days of purchase and still cannot successfully perform microblading techniques, you may be eligible for a full refund.

This refund guarantee explicitly DOES NOT cover:

  • Change of mind
  • Deciding microblading is not for you
  • Personal circumstances that prevent program completion
  • Refund requests "just because"
  • Failure to meet any of the above requirements
  • Any reason other than inability to perform microblading after completing all requirements

4. Payment Terms

All payments are processed securely through our payment providers. By providing payment information, you authorize us to charge the full program fee. All sales are final except as provided in our refund guarantee.

5. Chargebacks and Disputes

You agree to contact us directly to resolve any billing disputes or concerns before initiating any chargeback or dispute with your bank or credit card company. By purchasing, you agree:

  • To make good faith efforts to resolve any issues directly with us first
  • Not to initiate chargebacks without first attempting resolution through our support channels
  • That unauthorized or fraudulent chargebacks may result in legal action, collection efforts, and liability for all associated fees and costs

6. Code of Conduct

You agree to:

  • Use the Program content solely for your personal education
  • Maintain professionalism in all interactions with instructors and other students
  • Not engage in any form of harassment, discrimination, or inappropriate behavior
  • Not record or redistribute live sessions or program content

7. Non-Disparagement

You agree not to make any false, defamatory, or disparaging statements about the Company, our instructors, or the Program on any platform, including but not limited to social media, review sites, or public forums. Constructive feedback provided directly to us is always welcome and is not considered disparagement.

8. Intellectual Property

All Program materials, including videos, documents, techniques, methods, and content, are the exclusive property of Zero To Microblading and are protected by copyright and intellectual property laws. You receive a limited, non-transferable license to use these materials for personal educational purposes only.

9. Disclaimer of Warranties

THE PROGRAM IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. We do not guarantee specific results or outcomes. Success in microblading depends on individual effort, practice, artistic ability, and compliance with local regulations.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, our total liability for any claims related to the Program is limited to the amount you paid. We are not liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, even if advised of the possibility of such damages.

11. Professional Responsibility

You are responsible for:

  • Verifying and complying with all local laws, regulations, and licensing requirements for microblading in your jurisdiction
  • Obtaining appropriate insurance and permits before practicing
  • Maintaining proper hygiene and safety standards
  • Understanding that this Program provides education only and does not constitute professional licensing

12. Privacy and Data Use

We collect and use your personal information as described in our Privacy Policy. By using the Program, you consent to our collection and use of your data, including tracking of program progress and engagement.

13. Termination

We reserve the right to terminate your access to the Program for violation of these Terms, including but not limited to:

  • Sharing or pirating Program content
  • Harassment or inappropriate behavior
  • Fraudulent refund claims or chargebacks
  • Violation of our code of conduct

14. Business Closure and Service Discontinuation

We reserve the right to discontinue the Program, close our business, or cease operations at any time for any reason. In the event of business closure, service discontinuation, or bankruptcy:

  • We are not liable for any unconsumed content or unrendered services
  • No refunds will be provided for any reason
  • We have no obligation to provide alternative access to Program materials
  • We are not responsible for any losses or damages resulting from service discontinuation
  • Your license to access Program materials terminates immediately

By purchasing the Program, you acknowledge and accept the risk that services may be discontinued at any time without compensation.

15. Modifications

We may update these Terms at any time. Continued use of the Program after changes constitutes acceptance of the modified Terms.

16. Governing Law

These Terms are governed by the laws of the State of Delaware. Any disputes shall be resolved in the courts of Delaware.

17. Entire Agreement

These Terms constitute the entire agreement between you and Zero To Microblading regarding the Program and supersede all prior agreements and understandings.

By purchasing and accessing the Zero To Microblading Program, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.